Rowclerk

Support

Contact us

Email support@rowclerk.com. We usually answer within 2 business days.

It helps if you tell us what you did, what you expected and what happened instead, with the exact error message and your plan (Free, trial, Pro or Business). In the sidebar, “Send feedback / Report a bug” opens an email to us.

Never send us your Trello® token. We will never ask for it.

For privacy questions and requests, write to privacy@rowclerk.com.

Cancel your subscription

  1. Open a spreadsheet, open the Extensions menu, choose Rowclerk for Trello®, then Open.
  2. In the sidebar, click Manage subscription. Creem’s customer portal opens in a new tab.
  3. Sign in with the email address you used at checkout and cancel the subscription.

You can also open the portal directly at creem.io/my-orders/login, or use the link in your Creem receipt. After you cancel, you are not charged again. When your paid plan ends, Rowclerk returns to the Free plan.

Refunds: Creem, our reseller and merchant of record, handles payments and refunds under its Buyer Terms. If you buy as a consumer in the EU or the UK, you may have the right to withdraw within 14 days. Write to us if you need help. Your card statement shows the charge as “CREEM.IO* STORE”.

Your plan didn’t unlock

Keep the sidebar open after checkout: it shows “Waiting for your payment” and unlocks your plan as soon as the payment is confirmed. If you closed it, open the sidebar again, click I have a licence key and paste the key from Creem’s receipt email. Still stuck? Email support@rowclerk.com.

Disconnect Trello® and revoke the token

  1. In the Rowclerk sidebar, click Disconnect Trello®. Rowclerk revokes its token at Trello® and deletes it from your Google account.
  2. To check, or to revoke access without the sidebar: open your Trello® account settings at trello.com/u/my/account (or click your avatar in Trello® and choose Settings), scroll to Applications, find Rowclerk and click Revoke.

The tabs Rowclerk created stay in your spreadsheet until you delete them.

Remove the add-on

  1. In Google Sheets™, choose Extensions → Add-ons → Manage add-ons.
  2. Find Rowclerk for Trello®, open its options menu (⋮) and choose Uninstall.
  3. To remove its access to your Google account as well, open myaccount.google.com/connections, choose Rowclerk for Trello® and remove its access.

Disconnect Trello® first (above), so that the Trello® token is revoked too. If you have a paid plan, cancel it separately: uninstalling doesn’t cancel your subscription.

Delete your data

  • In your spreadsheet and Google account: this data is under your control, and we can’t access it. Delete Rowclerk’s tabs (or the whole spreadsheet), and click Disconnect Trello® to delete the token. The install ID and the trial start date stay in the add-on’s storage for your Google account, so that the trial can be used only once; they hold no name or email address, and we can’t read them.
  • Support emails: email privacy@rowclerk.com with the subject “Privacy request” and say what you want deleted. We answer within one month. If we must keep something, such as a formal complaint, we tell you what and for how long.
  • Purchase records: Creem holds them, and we don’t copy them out of Creem. Ask Creem directly, or write to us and we will help.

Details are in the privacy policy.

Common problems

  • The Trello® window doesn’t open: your browser may have blocked the pop-up. Allow pop-ups for Google Sheets™, or use “Window blocked? Paste a token instead” in the sidebar.
  • A board can’t be synced: check that your plan includes enough boards (Free 1, Pro 3, Business 50) and that your Trello® account can still open the board. Boards with more than 20,000 open cards can’t be synced.
  • Data didn’t update: Rowclerk syncs only while the sidebar is open. Click Sync now.